Delivery and returns

Orders are shipped to the delivery address you provide at checkout. Shipping is arranged and dispatched by the association itself.

Delivery times, shipping costs and destinations are shown at checkout, based on the delivery address you enter.

You will receive an order confirmation by email as soon as your order is placed. For any question about an order in progress, contact us at [email protected].

If a parcel is returned to us because the delivery address was incomplete or incorrect, or because it was not collected from the carrier within the period the carrier allows, we will contact you to arrange a new shipment. Any additional shipping cost for that second attempt is payable by the customer.

Under Article L221-18 of the French Code de la consommation, you have 14 days from the day you receive your order to withdraw, without having to give any reason. Return shipping costs are payable by the customer.

Withdrawal does not apply to goods made to the customer’s specifications or clearly personalised (Article L221-28), which covers items ordered with a personalisation field filled in.

To exercise this right, email [email protected] before the 14 days expire. We will confirm the return address and, once the goods are back with us in resalable condition, refund you to your original payment method.

If an item arrives damaged or does not match your order, contact us within 14 days of delivery with a photograph. We will arrange a replacement or a refund at no cost to you.

Some items may be offered for pick-up on location instead of delivery. When that is the case, it is stated on the product page and no shipping option is offered at checkout for that order.